We’re looking for dedicated team members to join Orange County’s largest nonprofit developer of high quality affordable housing and services that transform lives and strengthen communities.

Location: Mountain View, CA

Status: Full Time, Hourly

Wage: $21- $23/hour DOE Benefits

Primary Objective of Position:

The Supportive Services Coordinator is responsible for providing on-site life skills services to program participants. Supportive services are provided to assist the participant in increasing their ability to manage the domains of independent living. Linkage and referrals are provided to ensure the participants are receiving all necessary services. 

Major Areas of Accountability:

• Outreach to tenants through regular home visits and telephone contacts, and providing a “listening ear” one-on-one to all tenants 
• Provide supportive services to address issues and barriers that negatively impact progress toward goals 
• Support tenants in connecting to education and employment opportunities 
• Maintain responsibility for tenant rosters that show entry-exits for relevant properties 
• Interface with hospital staff and manager to coordinate and provide linkage to necessary appointments and services. 
• Provide transportation assistance as needed 
• Complete Intake of Service Needs and participant service plans and update as necessary. 
• Provide case management at least one time per week to each individual and additional case management as needed. 
• Facilitate groups pertaining to living skills at the house weekly. 
• Complete outcome measures for each client 
• Facilitate a weekly house meeting 
• Coordinate on-site food distributions as needed 
• Complete all necessary documentation including intake assessment paperwork, living skills inventory, treatment plans, strengths assessment, referral forms and progress notes 
• Assist tenants in integrating and engaging in developing community connections. 

• Monitor for warning signs of de-compensation and crisis and responding accordingly. 
• Other duties as assigned 

Level of Education, Experience and Skill Set:

• Bachelor’s degree preferred; or equivalent experience serving homeless individuals 
• Over 21 years of age. 
• Experience working with individuals experiencing chronic homelessness and mental health challenges 
• Familiarity with the Housing First, Harm Reduction and/or Recovery Oriented service models 
• Ability to interact in a culturally diverse community 
• Ability to work effectively in an interdisciplinary team setting 
• Valid California driver’s license and availability of an insured vehicle.
• Job includes some evening and weekend hours and travel throughout California. 

Physical Demands: 

The Supportive Services Coordinator is required to talk and hear. The employee is often required to sit and use their hands and fingers to handle or feel. The employee is required to stand, walk, reach with arms and hands, climb, balance, twist, lean, move from one location to another and to stoop, kneel, crouch or crawl. Vision abilities required by this job include close and far vision. Ability to operate a computer keyboard, and lift files and reports. Exposure to glare from a computer.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 25 lbs. 

Work Environment:

May involve working with the homeless population whether on the streets, in shelters or other places of habitation or services. Exposure to bed bugs or other infestations, unpleasant smells or odors, unclean individuals or homes due to homelessness or mental health symptoms or poverty. Some work will be in a recreational room or common area. The noise level is usually moderate but will vary depending on the activity participating in.